Shift Lead | Brooklyn
Core
Lead shift operations and deliver high-quality coffee and matcha products in a fast-paced cafe environment.
Role type
Shift Lead (Hospitality/Cafe)
Builds
Coffee and matcha beverages, customer experiences, store operations
Domain
Food & Beverage / Cafe
Deliverable
product features
Required skills
Coffee and matcha knowledge, multi-tasking, customer service leadership, team training, operational process adherence, conflict resolution, sales and foot traffic initiatives
Responsibilities
Craft coffee and matcha products, provide exceptional hospitality, train new employees on recipes and processes, open and close the store safely, handle customer issues, lead initiatives to increase sales and foot traffic
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