Workforce Operations Coordinator
Core
Coordinate workforce rostering, scheduling, and operations for over 900 customer service, security, and operations team members across multiple venues and major events.
Role type
Workforce Operations Coordinator
Builds
Event workforce schedules and operational readiness for major events like the Australian Open
Domain
Sports & Entertainment Events
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
rostering and scheduling, workforce systems management, stakeholder communication, event operations support, recruitment and onboarding assistance, workforce planning
Preferred skills
hospitality experience, customer service background, fast-paced operational environment experience
Technologies
Humanforce
Responsibilities
Coordinate workforce rostering and scheduling across venues and events; Use workforce systems to maintain accurate schedules; Work with venue teams to solve resourcing challenges; Support event delivery workforce before and during events; Manage workforce enquiries and communications; Assist with recruitment, onboarding, compliance, and accreditation
Seniority
Individual Contributor, operational level
