4613-Data Ops Engineer-II
Core
Support pharmacy quality management platform and resolve complex customer issues for healthcare providers and payers.
Role type
Senior IC customer support engineer (healthcare/pharmacy)
Builds
EQUIPP® platform and integrated pharmacy solutions
Domain
Healthcare / Pharmacy Quality Management
Deliverable
client delivery
Required skills
SQL, data visualization tools, pharmacy operations knowledge, quality improvement program experience
Preferred skills
database querying, data visualization tools, pharmacy operations, medication management, quality improvement programs
Responsibilities
Handle and resolve complex customer queries and escalations related to pharmacy quality management and medication adherence; Serve as primary escalation point for junior team members; Collaborate with pharmacy chains and health plans to optimize quality performance; Monitor and analyze customer support metrics and generate regular reports on pharmacy quality performance.
Seniority
Mid-level, hands-on IC