Practice Manager - Greencross Vets Chatswood
Core
Lead a team of veterinarians and veterinary nurses to ensure exceptional care for patients and clients while driving clinic performance and culture.
Role type
Practice Manager (Veterinary Clinic)
Builds
A high-performing veterinary clinic serving local pet owners
Domain
Veterinary services / Healthcare
Required skills
Team leadership, staff coaching and mentoring, rostering and workforce planning, recruitment and onboarding, performance management, operational efficiency, stock control, compliance and workplace health and safety, client service management, strategic planning
Preferred skills
Veterinary industry experience, background in healthcare/dental/allied health/retail, commercial acumen
Technologies
None stated
Responsibilities
Leading, mentoring, and supporting veterinary nurses, reception team members, and support staff; Nurturing a positive, engaged, and high-performing clinic culture; Coaching and developing team members to build capability and confidence; Managing rostering, workforce planning, and team development; Supporting recruitment, onboarding, and performance management; Monitoring clinic performance and identifying opportunities for growth and improvement; Managing stock control, supplier relationships, and clinic administration; Ensuring exceptional client service standards are consistently delivered; Supporting compliance, workplace health and safety, and operational processes; Managing client feedback professionally and constructively; Contributing to strategic planning and continuous improvement initiatives