Family Liaison Officer
Core
Primary point of contact for families of victims following work-related incidents or fatalities, providing trauma-informed support and guidance through the criminal justice process.
Role type
Senior social work case manager (victim support)
Builds
Support plans and referral pathways for victims of crime
Domain
Criminal justice / Victim support / Social work
Deliverable
client delivery
Required skills
Trauma-informed care, complex case management, risk assessment, knowledge of criminal justice system, policy development, stakeholder collaboration, independent judgment
Preferred skills
Experience with grief and loss, legislative interpretation, advanced technical knowledge in victim support
Technologies
None stated
Responsibilities
Provide immediate specialist support to victims' families; assess and recommend allied health/welfare services; support victims to participate in the criminal justice system; collaborate with investigators and prosecutors; develop and evaluate support policies; maintain relationships with victims' families; develop tailored support plans
Seniority
Senior, hands-on IC