Head of Ticketing
Core
Lead the ticketing and customer service operations for multiple iconic venues and comedy festivals, managing a team of coordinators and agents.
Role type
Senior management (Head of Ticketing)
Builds
Ticketed events and customer service operations for venues and festivals
Domain
Live entertainment and performing arts
Required skills
Team leadership, staff rostering, event management, client liaison, quality assurance, recruitment, operational auditing
Responsibilities
Develop and motivate the ticketing team, maintain work quality standards, minimize staff turnover, build and audit ticketed events, liaise with clients, roster casual staff, oversee customer inquiries