Field Service Technician
Core
On-site support and installation of unified mass notification systems to improve customer satisfaction and retention.
Role type
Field Service Technician (Physical/clinical work)
Builds
Outdoor and indoor warning/notification systems
Domain
Safety technology / Mass notification
Deliverable
physical/clinical work
Required skills
Troubleshooting and repairing technical equipment, Wiring and cabling, Electrical and electronics familiarity, Site survey evaluation, Work scheduling and prioritization, Quality control, Documentation of field issues, Supervising others
Preferred skills
Associates degree or certification in relevant field
Technologies
Alertus outdoor warning systems, Alertus indoor notification products
Responsibilities
Support system installation, start-up, and testing at customer sites; Build and run cables and troubleshoot wiring; Coordinate regular site visits for routine maintenance; Monitor system performance and recommend adjustments; Evaluate site surveys; Prioritize conflicting work requests and escalations; Oversee and sign off on work performed by others; Proactively document field issues to improve product design and delivery processes; Support implementation projects and assist with project planning.