Field Service Technician (12m contract)
Core
Deliver field-based technical support, manage repairs, and provide customer service for RYOBI ride-on mowers and consumer specialty products in Queensland.
Role type
Field Service Technician (hands-on IC)
Builds
Repair services and support for RYOBI ride-on mowers and consumer specialty products
Domain
Home improvement and construction equipment
Deliverable
physical/clinical work
Required skills
diagnosing mechanical problems, managing repairs end-to-end, customer service, case management, coordinating with external repairers, inventory management, reporting, travel
Preferred skills
experience with ride-on mowers or outdoor power equipment, Salesforce or ERP proficiency, stakeholder management
Responsibilities
Carry out field service and manage repairs for RYOBI ride-on mowers; Triage repair requests and manage cases to resolution; Engage with end users to resolve technical enquiries; Coordinate with internal teams and external repair agents; Maintain spare-parts inventory; Monitor repair activity and generate performance reports; Travel interstate when required.