Customer Support Officer - Drainage
Core
Bridge between residents and the Civil Maintenance team to investigate, resolve, and inspect drainage, road, and footpath assets while supporting emergency response and small civil improvement projects.
Role type
Customer Support Officer (Civil Infrastructure)
Builds
Safer roads, public spaces, and drainage systems for the Cardinia Shire community
Domain
Local government / Civil infrastructure maintenance
Deliverable
client delivery
Required skills
Customer service, hazard investigation, field data collection (photos/measurements), earth-moving equipment operation, civil asset knowledge, manual labor capability
Preferred skills
Certificate III in civil construction/road transport
Technologies
Microsoft Office, Reflect
Responsibilities
Assist customers with inquiries and resolve requests regarding drainage and civil assets; Conduct inspections per Road Management Plan; Support emergency response activities; Contribute to small civil improvement projects
Seniority
Band 4 (Entry to Mid-level)