Product Manager - Observability
Core
Own the commercial product vision and roadmap for the Observability platform, a suite of apps and data services that capture, model, and expose conversational signal for AI-assisted customer conversations.
Role type
Senior Product Manager (Platform & Data Products)
Builds
Observability platform portfolio, data models, pipelines, and services powering AI agents and CRM integrations
Domain
AI communications, Customer Relationship Management (CRM), Data Infrastructure
Deliverable
production ML models | product features
Required skills
commercial product vision, roadmap planning, backlog management, data product architecture, UX design, technical credibility in data modeling and telemetry
Preferred skills
experience with AI-accelerated engineering environments, Salesforce ecosystem knowledge
Technologies
Salesforce, AI agents, data modeling, telemetry
Responsibilities
Define and execute the commercial product vision for the Observability platform; manage the portfolio of apps and underlying data services; collaborate with engineering on discovery and delivery from problem framing to shipped product; build the market and revenue case for the product track
Seniority
Senior, hands-on IC