Help Desk- First, Second and Third Shift
Core
Provide project management and operational support for voice/data/security/electrical field projects, coordinating with field technicians and capturing project data.
Role type
Help Desk / Project Support Technician
Builds
Customer-facing projects in voice, data, security, and electrical fields
Domain
IT Infrastructure / Network Operations
Deliverable
product features
Required skills
Network switch programming, IP camera programming, VDI operations, network cabling configuration, script creation, remote troubleshooting, data capture and validation
Preferred skills
Multi-site operations experience, Microsoft Office proficiency, Service Now usage
Technologies
Service Now, secureCRT, Microsoft Office, hubs, switches, wireless, CCTV, UPS, routers
Responsibilities
Coordinate with project managers and field technicians on customer-facing projects; Capture project data including check-in/out times and work completion documentation; Provide service and troubleshooting support to field techs via phone, chat, and email; Remotely configure and program network cabling and networking equipment; Oversee installation, configuration, maintenance, and troubleshooting of network-connected hardware and software; Execute or create programs and scripts; Adhere to project safety requirements
Seniority
Individual Contributor