Service Manager
Core
Lead and support a team of service technicians to inspect, test, maintain, and repair a rental inventory of LED screens, projectors, video switchers, media servers, portable production systems, and cameras for live events and broadcasting.
Role type
Senior IC service manager (AV/Video production equipment)
Builds
Rental inventory of professional video, broadcast, and production equipment
Domain
Live events, concert touring, festivals, television, corporate events, virtual production
Deliverable
physical/clinical work
Required skills
Team leadership and mentorship, technical troubleshooting, preventative maintenance planning, equipment lifecycle management, inventory management, supplier coordination, ERP system usage, quality and safety compliance
Preferred skills
Manufacturer training or certifications for video/broadcast/AV equipment, inventory management system knowledge
Technologies
Easy Job (ERP)
Responsibilities
Lead and mentor a small team of service personnel; Manage servicing, maintenance, testing, and repair of video and broadcast equipment; Develop and implement preventative maintenance schedules; Coordinate equipment turnaround with the Warehouse Manager; Prioritize repair activities to meet rental commitments; Maintain accurate service records and equipment history; Coordinate repairs and liaise with manufacturers and suppliers; Ensure compliance with company procedures and safety requirements; Identify opportunities to improve service processes and equipment reliability; Support equipment evaluation and asset management.
Seniority
Senior, hands-on IC with team leadership
