Engagement Manager
Core
Engagement Manager leading cross-functional teams to deliver AI/ML logistics solutions for national security missions, managing customer success from onboarding to renewal while ensuring scalable delivery.
Role type
Senior Engagement Manager (hybrid Customer Success & Technical Project Manager)
Builds
AI/ML logistics decision systems for US national security and allied partners
Domain
National Security / Defense Logistics / AI & Machine Learning
Deliverable
production ML models | client delivery
Required skills
Customer success management, technical program management, cross-functional team leadership, B2B client relationship expansion, logistics/sustainment operations knowledge, software development fundamentals, analytics-driven problem solving, strategic planning, risk management, executive communication
Preferred skills
API technology experience, government customer delivery experience
Technologies
AI/ML systems, logistics software platforms
Responsibilities
Oversee customer onboarding and implementation, manage relationships from executive to end-user, lead cross-functional project teams to exceed AI/ML objectives, drive renewals and upsell opportunities, identify and mitigate customer risks, develop repeatable delivery processes
Seniority
Senior, hands-on IC with indirect supervision of project teams