Front Desk Team Member
Core
Front desk team member providing customer service and administrative support in a pediatric and orthodontic dental office.
Role type
Front Desk Team Member
Builds
Patient flow and office operations for a pediatric/orthodontic dental practice
Domain
Healthcare (Dental)
Deliverable
client delivery
Required skills
Customer service, HIPAA compliance, dental software proficiency, scheduling, insurance verification, payment collection, financial plan presentation, conflict resolution
Preferred skills
Team player, experience in dental or healthcare administration
Technologies
Dental software, HRIS, Microsoft Suite
Responsibilities
Greet and welcome patients; answer phones and manage voice mail; check in patients and verify/update information; schedule and confirm appointments; collect payments and prepare financial treatment plans; verify insurance and manage account balances; follow up on outstanding balances; ensure office opening/closing procedures.
Seniority
Individual Contributor
