Employer Services Specialist
Core
Deliver high-quality, responsive support to employers and payroll contacts, managing enquiries through to resolution and coordinating across internal teams to ensure efficient, compliant processing.
Role type
Employer Services Specialist
Builds
Employer servicing operations and customer experience
Domain
Financial Services / Wealth Management / Superannuation
Deliverable
client delivery
Required skills
customer service (phone and email), investment and/or superannuation industry experience, financial services administration experience, process improvement, stakeholder coordination
Preferred skills
RG 146 compliance knowledge, coaching or mentoring experience
Responsibilities
Deliver high-quality, responsive support to employers and payroll contacts; Manage employer enquiries through to resolution with clear ownership; Triage and coordinate enquiries efficiently across internal teams; Support employer servicing uplift initiatives; Identify recurring issues and contribute to continuous service improvement; Partner with Relationship Managers to improve servicing alignment.