Senior Business Analyst Remediation
Core
Execute business analysis activities to understand, plan, and rectify incidents across the Workplace Super business value chain, ensuring impacted clients are reinstated to their pre-incident position.
Role type
Senior Business Analyst (Remediation)
Builds
Remediation plans and client reinstatement strategies for superannuation, investment, and insurance products
Domain
Financial Services (Superannuation, Wealth Management, Insurance)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business analysis, data extraction and manipulation, stakeholder management, workshop facilitation, process documentation, Microsoft Excel
Preferred skills
Wealth management experience, knowledge of super registry systems, domain knowledge of corporate/retail super and pensions, regulatory environment understanding
Technologies
Microsoft Excel
Responsibilities
Collaborate with Head of Remediation and Product Owners to understand incidents; Collate requirements to identify and remediate impacted clients; Engage with data asset owners to procure source data; Analyze complex data from disparate sources; Provide insights and recommendations for decision making; Ensure quality and auditability of outputs through testing and peer review; Develop tools to optimize remediation processes
Seniority
Senior, hands-on IC