Operations Manager
Core
Serve as the operational backbone and strategic partner to the Sr. Director of Product Operations, owning operational excellence and governance across the full Product, Design, and Engineering SDLC.
Role type
Senior IC Product Operations Manager
Builds
Scalable, repeatable automated workflows, SOPs, and governance structures for the PDE organization
Domain
SaaS Product Development & Engineering Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic tool ownership, SDLC data integrity, process design, cross-functional influence, hands-on automation, leadership communication, self-direction
Preferred skills
Python or JavaScript, AI-assisted tooling (Claude Code), Amplitude, Jellyfish, Guru, Confluence, Zendesk
Technologies
ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, Zendesk, Python, JavaScript, Claude Code
Responsibilities
Lead tool strategy and integration decisions across the core toolset, drive adoption of new processes, resolve systemic data issues, write and automate workflows, engage at the leadership level to influence decisions, produce data-informed operational reporting
Seniority
Senior, hands-on IC