Customer Experience Analyst
Core
Analyze customer feedback and data to identify trends, map customer journeys, and provide recommendations to product teams for improving the Betano gaming experience in the Czech Republic.
Role type
Customer Experience Analyst (Data & Insights)
Builds
Actionable insights for product development and UX/UI enhancements
Domain
GameTech / Online Gambling
Deliverable
dashboards & analysis
Required skills
Data analysis, Customer journey mapping, KPI monitoring, Report creation, Data visualization
Preferred skills
UX/UI principles, Survey analysis, Interview techniques
Technologies
Excel, SPSS, Tableau, Power BI
Responsibilities
Collect and interpret customer data to identify trends and areas of concern; Monitor KPIs related to customer satisfaction, engagement, and loyalty; Collaborate with UX/UI teams to enhance the user interface; Present data-driven insights to cross-functional teams and management.
Seniority
Mid-level, hands-on IC
