Fraud Operations Manager (Mandarin-speaking)
Core
Lead a globally distributed team of fraud analysts to identify, investigate, and resolve fraudulent activity (merchant fraud, card testing, account takeover) to mitigate risk for Stripe and its users.
Role type
Senior management-level fraud operations manager
Builds
A scalable, highly accurate organization of investigators and risk mitigation processes
Domain
Financial technology / Fraud and Risk Management
Required skills
Strategic thinking, team leadership, stakeholder management, process improvement, root cause analysis, vendor management, metric definition, risk management, Mandarin (business-level)
Preferred skills
Data analysis, SQL proficiency, engineering collaboration, dashboard creation
Technologies
SQL
Responsibilities
Inspire and develop a high-performing fraud investigations team; Establish clear goals and provide coaching; Set a strategic vision for the team; Proactively evolve the organization's strategy to scale operations; Collaborate with risk leadership and cross-functional stakeholders; Maintain oversight of operational vendor performance; Lead root cause analysis; Define and manage core metrics, SLAs, and performance; Identify gaps in systems and deliver process improvements; Ensure risk management efforts do not compromise user experience.
Seniority
Senior, hands-on IC with management responsibilities
