Chief of Staff
Core
Strategic partner and right hand to the Regional CEO and SVP of Member Operations, driving strategy execution, operational efficiency, and member journey improvements for Tide's UK/Europe and India operations.
Role type
Senior Chief of Staff (Regional)
Builds
Member Operations strategy, operational plans, and cross-functional initiatives for Tide's banking and admin solutions.
Domain
Fintech / Small Business Banking / Member Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, cross-functional project delivery, data analysis, stakeholder management, process improvement, budget oversight, executive communication
Preferred skills
Experience in technology organizations, ability to work with ambiguity, problem-solving
Technologies
N/A
Responsibilities
Define and execute Member Operations strategy with senior leadership; translate strategic objectives into actionable plans; conduct root cause analysis on customer journeys; chair Steering Groups and manage business rhythms; oversee operational budget; act as liaison between executive leadership and team leaders.
Seniority
Senior, hands-on IC with strategic scope
