Training Coordinator | Boston
Core
Support new team members from onboarding through accreditation, coaching in-store, and partnering with Operations to build confident teams delivering coffee, matcha, and hospitality.
Role type
Training Coordinator (Barista & Shift Lead focus)
Builds
Barista and shift lead training programs, new hire orientations, seasonal drink trainings, and new store opening trainings
Domain
Food & Beverage / Coffee Specialty Retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Coffee knowledge and expertise, Customer & employee experience focus, Experience training within an established brand, Ability to create detailed training content and action plans, Product quality obsession, Strong multitasking, Excellent written and verbal communication, Top tier presentation delivery, Cross-functional collaboration, Time management and prioritization
Preferred skills
Expertise in milk steaming with precise textures, Ability to pour clean latte art (hearts, tulips, rosettas), Willingness to travel between stores
Technologies
N/A
Responsibilities
Lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events; Identify opportunities for improvement in training programs; Create action plans with Operations; Share feedback from the field to strengthen training processes
Seniority
Mid-level, hands-on IC