Training Associate | DC & Philadelphia
Core
Support new team members from onboarding through accreditation, coaching them in-store to deliver exceptional coffee, matcha, and hospitality.
Role type
Training Associate (Coffee & Hospitality)
Builds
Confident, capable teams delivering elevated food and beverage experiences
Domain
Food & Beverage / Coffee Shop Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Barista expertise, training program development, shift lead certification, new hire orientation, product quality assessment, recipe adherence, cross-functional collaboration, time management, presentation delivery, latte art mastery
Preferred skills
None stated
Technologies
None stated
Responsibilities
Oversee and validate barista journey through new hire training program; assist with in-store training and lead large group trainings at the lab; conduct shift lead training certifications and new product launches; drive stores toward higher product quality standards via quarterly assessments; develop reporting tools for store performance insights; foster a learning culture; support training of future Training Coordinators
Seniority
Mid-level, hands-on IC