Professional Services Manager II, Dedrone
Core
Lead end-to-end deployments of smart airspace security solutions (Dedrone) for law enforcement and enterprise clients, managing onboarding, training, and operational integration.
Role type
Senior IC Professional Services Manager (Post-Sales)
Builds
UAS detection programs and operational workflows for public safety agencies
Domain
Public Safety / Counter-UAS / Drone Detection
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Hardware/software deployment in complex environments, UAS/DFR program implementation, IP networking (SNMP, DHCP, PoE, Linux CLI), stakeholder management, technical training delivery, site assessment, project management
Preferred skills
FAA Part 107 certification, climbing/elevated work experience, hardware installation of security/communications equipment
Technologies
Dedrone, Axon ecosystem, UAS/DFR systems, Linux CLI, SNMP, DHCP, PoE
Responsibilities
Lead end-to-end deployments including pre-deployment planning, hardware logistics, and go-live enablement; Deliver role-based training to diverse customer teams; Guide customers in creating operational policies and workflows; Coordinate third-party training and integration vendors; Conduct site assessments for hardware placement; Provide post-deployment monitoring and escalation; Capture and relay customer feedback to Product and Engineering; Support pre-sales activities including POCs and RFP responses
Seniority
Mid-Senior, hands-on IC
