Field Service Technician
Core
First-touch field service technician responsible for installing, maintaining, troubleshooting, and repairing AMP's AI-powered waste sortation equipment at customer sites.
Role type
Field Service Technician (Hardware/Robotics)
Builds
Maintains and repairs industrial sortation systems for waste management facilities
Domain
Waste management / Industrial automation / Robotics
Deliverable
Physical/clinical work
Required skills
Industrial controls (valves, sensors, actuators), field tools (tap/die, impact drills, grinders, multi-meter), robotics/AI equipment servicing, hardware troubleshooting, customer training, documentation creation, process ownership, analytical problem solving
Preferred skills
Robot firmware (RAPID, ACE, Ladder Logic), electrical wiring, mechanical system assembly, infrastructure analysis, data-driven efficiency improvement, technical training experience
Technologies
Salesforce.com, Microsoft Office, RAPID, ACE, Ladder Logic
Responsibilities
Perform onsite and remote equipment repairs and maintenance, train customers on self-diagnosis and maintenance, create and maintain service documentation, track billable hours, report hardware failures to engineering, process warranty claims, evaluate product concerns against specifications
Seniority
Mid-level, hands-on IC