Senior Manager, Fraud Operations
Core
Lead the foundational fraud operations function for Engine X card, application fraud, and the travel marketplace, building the team and establishing risk policies.
Role type
Senior Manager, Fraud Operations
Builds
Fraud detection controls, investigation playbooks, and risk intelligence reports
Domain
Fintech / TravelTech / Fraud Prevention
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Card fraud operations (credit/prepaid/gift), team leadership, fraud classification taxonomy design, investigation playbook creation, fraud detection platform expertise, Salesforce case management, BSA/AML knowledge, KYB output interpretation
Preferred skills
CFE certification, CAMS certification, fintech/marketplace experience
Technologies
SEON, Salesforce
Responsibilities
Lead and develop a team of Fraud Analysts; Establish fraud classification and labeling infrastructure; Build and maintain investigation playbooks and SOPs; Design fraud detection controls in partnership with Product and Engineering; Own weekly fraud intelligence reporting to leadership; Partner with Legal/Compliance and Credit Underwriting
Seniority
Senior Manager, hands-on leadership