Senior Product Manager, Agentic Foundations
Core
Leading the vision and roadmap for an AI-native, vendor-agnostic, API-first orchestration platform that powers customer experience (CX) operations for millions of users.
Role type
Senior Product Manager, Platform & Agentic Systems
Builds
Foundational APIs, data models, knowledge systems, and agent harnesses for human and AI agents to resolve customer issues.
Domain
Grocery delivery marketplace / AI-native customer experience platform
Deliverable
production ML models | product features | infrastructure
Required skills
Platform product management, API-first architecture design, LLM-powered product strategy, agentic systems design, cross-functional stakeholder alignment, data analysis (SQL, A/B testing)
Preferred skills
Experience with operational user workflows (BPO), PII/privacy compliance, large-scale marketplace background
Technologies
LLMs, APIs, SQL, A/B testing tools
Responsibilities
Define multi-year roadmap and north star for AI-native CX foundation; Design and scale API/data foundation for CX surfaces; Modernize Agent Knowledge Base for LLM-first governance; Champion vendor-flexible AI-native architecture; Define and own platform KPIs; Partner across engineering, design, and operations to launch and scale globally.
Seniority
Senior, hands-on IC