Client Solutions Analyst 2
Core
Deliver managed services, platform configuration, and operational enablement for financial services clients using the Behavox AI surveillance platform.
Role type
Individual contributor Client Solutions Analyst (Professional Services)
Builds
Client-side Centre of Excellence (CoE) for Power User, Admin, and Data Admin personas
Domain
Financial Services / AI Trade Surveillance / SaaS Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Platform configuration (workflows, roles, rules), Data ingestion monitoring and quality control, Financial services compliance (market abuse, surveillance), Model risk governance (SR 11-7), Managed services delivery models, Technical documentation
Preferred skills
JFSA regulatory expectations, Alert management, Root cause analysis of ingestion failures
Technologies
Behavox Platform, Jira Service Desk
Responsibilities
Independently configure platform workflows and user roles for clients, Deliver structured operational enablement sessions for client personas, Provide day-to-day operational support and issue resolution, Translate business requirements into documented configuration tasks, Monitor data integrations and perform root cause analysis on ingestion failures, Establish and operationalize client-side Centre of Excellence (CoE)
Seniority
Individual Contributor, Mid-level Specialist