Operations Analyst
Role Overview
The Operations Analyst is a key member of Cisco’s Commerce Operations (CO) organization. CO provides operational engagement and advisory services to customers, partners, and sales teams across the commerce processes for Cisco’s products, services, and software businesses. The Operations Analyst works directly with sales and cross-functional stakeholders to deliver world-class operations management and advisory services.
Key Responsibilities
Management
• Attend forecast calls to identify and understand key priorities for the week, month, and quarter.
• Accountable for weekly commit operationalization, coordinating with cross-functional teams (Sales, Channel, Engineering, Finance, IT, Customer Service) to supervise progress and drive required actions.
• Prepare "Sneak Peek" reports for the respective Theatre and Segment during critical period-ends.
Business Partnership & Advisory
• Provide field/customer operations advisory, enablement, and change management regarding tools, policies, and processes.
• Offer supply chain consultation and constraint management.
• Provide consultation and operational design for complex hardware deals and deal assurance.
• Manage the quality of bookings and backlog management, including analysis and resolution.
• Conduct Stakeholder Operational Business Reviews.
• Advise sales teams on Cisco’s crediting and compensation policies, including system-driven rules, bookings policies, offer types, and incentive program changes.
• Manage escalations, including ownership at the executive level.
Process Improvement & Strategic Growth
• Proactively identify field challenges, gather feedback, and ensure closed-loop resolution.
• Drive process and system automation by submitting change requests and collaborating with IT and process managers through implementation.
• Drive awareness and adoption of new solutions and enhancements.
• Contribute to continuous self-learning, particularly regarding new business consumption models, software, and acquisitions.
Qualifications
Education & Language
• Degree: BA/BS degree or equivalent.
• Experience: 7+ years of related experience.
• Certification: Project Management Certificate is a plus.
• Language: Proficiency in written and spoken English is required. Ability to communicate in Mandarin and/or other local languages is an added advantage due to the business needs.
Experience & Skills
• Knowledge of End-to-End (E2E) field operational processes.
• Experience working within a channel business structure.
• Demonstrable ability to drive cross-functional and/or global initiatives.
• Experience leading change management in environments undergoing significant business transformation.
• Helpful Experience: Cisco ordering/technology knowledge (Product, Services, or Software), Sales Operations (IT/Sales environment), Partner Programs (incentives, pricing, rebates), and Software Operations/Enterprise Agreement deal structures.
• AI Proficiency: Demonstrated ability to leverage AI tools to enhance productivity; experience developing basic AI solutions is highly desirable.
• IT Foundation: Solid understanding of IT principles and infrastructure; programming knowledge is an advantage.
General Expectations
• Strong business acumen, planning, and organizational skills with the ability to meet tight deadlines.
• Proficiency in data analytics with the ability to translate data into business intelligence.
• Program management skills: Ability to translate business objectives into actionable plans.
• Solution-oriented mindset: Capable of identifying root causes and implementing necessary changes.
• Adaptability: Thrives in a fast-paced environment; demonstrates flexibility and a "take-charge" attitude.
• Relationship Management: Ability to build and manage relationships across internal and external teams.
• Communication: Excellent presentation, interpersonal, and soft skills.
• Technical Proficiency: Advanced level of proficiency with Excel and PowerPoint.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.