Patient Travel Coordinator Manager
Core
Lead and develop a global patient travel and reimbursement service supporting clinical trial participants, overseeing end-to-end logistics and expense reimbursement.
Role type
Senior manager of patient travel operations
Builds
Operational workflows, departmental guidelines, and service standards for patient travel and reimbursement
Domain
Healthcare / Clinical research / Travel logistics
Required skills
Team management, project management, financial oversight, vendor management, process improvement, budgeting, system integration, clinical trial protocol review, workforce planning, recruitment
Preferred skills
Spanish language proficiency, experience in pharmaceutical industry
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Establish end-to-end operational workflows and departmental guidelines; Manage personnel and oversee departmental performance; Review clinical trial protocols for new project bids; Present service capabilities to prospective clients; Coordinate internal cross-functional workflows and external vendor procedures; Develop financial tracking and budgeting tools; Oversee technology enhancements and system integrations; Assess departmental processes for improvement; Develop short- and long-term workforce plans; Recruit, onboard, and train new team members
Seniority
Senior, hands-on IC with management responsibilities