Senior / Principal Demo Engineer
Core
Building the platform, tooling, and infrastructure that powers AI customer agent demos for Solutions Engineers, ensuring reliability and speed across web, mobile, and voice channels.
Role type
Senior/Principal Demo Engineer (Product Engineering)
Builds
Multi-tenant mock workspaces, seeded data environments, demo reset infrastructure, and reusable building blocks for the Fin AI platform.
Domain
AI Customer Service / SaaS / Developer Tools
Deliverable
production ML models | product features | infrastructure
Required skills
Full-stack development (TypeScript, Ruby/Go/Python), LLM/Agent architecture (RAG, tool use, evals), SDK/API design, agentic coding tools, design sensibility
Preferred skills
Customer support/CX domain knowledge, internal platform scaling, multi-tenant demo environments, bridging engineering and revenue
Technologies
TypeScript, Ruby, Go, Python, React Native, iOS/Android, RESTful APIs, LLMs
Responsibilities
Own the Fin demo platform end-to-end including multi-tenant mock workspaces and reset infrastructure; Build first-class demo features into Fin itself; Use AI to prepare demos and auto-configure scenarios; Build templates and libraries for Solutions Engineers; Partner with Enablement to design training and certification paths; Stay ahead of the product roadmap to ensure demo capabilities exist before release; Codify field patterns into tools and playbooks
Seniority
Senior, hands-on IC with strategic cross-functional influence