Staff Full Stack Engineer - Support Experience
Core
Design, build, and operate production systems for Stripe's Paid Support Experience, focusing on AI-driven support tools and internal tooling for support employees.
Role type
Staff Full Stack Engineer (Technical Lead)
Builds
Automated AI-driven support systems, internal tooling for support staff, and end-to-end product experiences for Stripe merchants.
Domain
Financial infrastructure / SaaS / Customer Support
Deliverable
production ML models | product features | infrastructure
Required skills
Full-stack development, technical strategy execution, cross-functional collaboration, engineering mentorship, system design, stakeholder management
Preferred skills
React, Ruby
Technologies
React, Ruby
Responsibilities
Design and build extensible, reliable production systems; write and review code to set team standards; mentor engineers to become future leaders; partner with Product and Engineering Management on long-term vision; improve engineering tooling and processes.
Seniority
Staff, hands-on IC with significant mentorship and strategy responsibilities
