Program Manager
Core
Build and scale operational infrastructure for payments and business funding products, ensuring seamless user experiences and operational readiness for new product launches.
Role type
Senior Program Manager (Payments & Banking Operations)
Builds
Payments and business funding products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramps)
Domain
Financial Technology (Payments, Banking, Compliance)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational process design, stakeholder management, project management, SQL querying, data analysis, regulatory compliance coordination, SOP creation, automation strategy
Preferred skills
Experience with AI support agents, vendor management, go/no-go dashboard creation
Technologies
SQL, AI support agents, go/no-go dashboards
Responsibilities
Collaborate with cross-functional teams to launch innovative payments and business funding products; Design SOPs for technical product support and API troubleshooting; Lead incubation and governance programs for new products; Coordinate Legal, Tax, and Risk to identify regulatory gaps and deploy automations; Analyze large datasets to inform support resource planning and budgeting.
Seniority
Mid-Senior, hands-on IC