Senior Registrar Operations Lead
Core
Senior escalation owner and operations lead for the Domains product, ensuring operational excellence, compliance, and security across the domain lifecycle for millions of creators.
Role type
Senior IC Registrar Operations Lead
Builds
Intuitive, secure, and high-quality domain management experiences for customers at every level of domain knowledge.
Domain
Internet Infrastructure / Domain Registration / Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Domain lifecycle management (gTLDs/ccTLDs), ICANN policy expertise, UDRP case management, DNS operations, EPP/REST API proficiency, registry platform interaction, root-cause analysis, operational workflow optimization, cross-functional leadership
Preferred skills
Experience reducing manual workflows via tooling and automation, external registry and policy-facing interaction experience
Technologies
DNS, EPP, REST APIs, Registry Platforms
Responsibilities
Act as senior escalation owner for complex, high-impact domain-related customer issues; Investigate and resolve issues using hands-on expertise in domain workflows and registry platforms; Serve as internal expert on UDRP cases and registry compliance matters; Partner with Security and Trust teams on domain abuse identification and mitigation; Streamline registrar operational workflows and drive automation improvements; Represent Squarespace in registry and industry-facing conversations
Seniority
Senior, hands-on IC with strategic oversight