Customer Support Technician
Core
Performs standard Tier I procedures, preventative maintenance, wet cleans, and basic diagnostic troubleshooting for semiconductor equipment.
Role type
Tier I Customer Support Technician (Field Service)
Builds
Semiconductor chip manufacturing equipment and displays
Domain
Semiconductor / Materials Science
Deliverable
physical/clinical work
Required skills
wafer measurement, preventative maintenance, wet cleans, kit disassembly and rebuilding, basic diagnostics, use of test equipment, color distinction, lifting up to 35 lbs, working in tight spaces, clean room procedures
Preferred skills
knowledge management systems, IP guidelines compliance, safety procedures
Technologies
hand and power tools, test equipment, clean room PPE (coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, face shields)
Responsibilities
Perform standard Tier I procedures including wafer measurement; Perform preventative maintenance and wet cleans independently; Disassemble, clean and rebuild kits; Diagnose and resolve basic technical problems; Comply with all safety procedures and clean room protocols
Seniority
Entry-level, hands-on IC