Senior Customer Engineer
Core
Install, maintain, qualify, and upgrade semiconductor manufacturing equipment while diagnosing and resolving complex technical issues to maximize customer uptime and productivity.
Role type
Senior Customer Engineer (Field Service)
Builds
Semiconductor manufacturing equipment and systems
Domain
Semiconductor manufacturing / Capital equipment
Deliverable
physical/clinical work
Required skills
Mechanical aptitude, troubleshooting, root-cause analysis, preventative and corrective maintenance, electrical systems, vacuum systems, plasma systems, hydraulic systems, gas systems, hand tools, diagnostic equipment, digital multimeters, safety compliance, clean room protocols
Preferred skills
Semiconductor industry experience, customer relationship management, mentoring junior engineers, continuous improvement
Technologies
Electrical systems, vacuum systems, plasma systems, hydraulic systems, gas systems, diagnostic equipment, digital multimeters
Responsibilities
Install, maintain, qualify, and upgrade Applied Materials equipment within customer manufacturing facilities; Diagnose and resolve complex equipment issues through a structured troubleshooting and root-cause approach; Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems; Lead and coordinate technical activities during equipment install, startup, qualification, and ramp phases; Train, coach, and mentor junior Customer Engineers; Ensure all activities are performed in accordance with safety, quality, and environmental standards.
Seniority
Senior, hands-on IC