Customer Service Development Program Manager IV - ETCH (E4)
Core
Local focal point between customer and factory for service product development, evaluation, penetration, and deployment within the AGS business unit.
Role type
Senior IC service development program manager (semiconductor etch)
Builds
Service solutions, process development, and technology transfer for semiconductor manufacturing customers
Domain
Semiconductor equipment and materials science (etch technology)
Required skills
Wafer processing expertise, Etch technology, Statistical analysis (DOE), Root cause analysis, Customer requirement definition, Project management, Technical troubleshooting, Process integration
Preferred skills
Master's or PhD degree, Integration of process/hardware/customer technologies
Technologies
DOE, Wafer processing, Etch systems
Responsibilities
Identify and develop service solutions in consultation with factory and account teams; Define customer needs and create delivery plans; Act as a technical expert in wafer process and hardware technologies; Manage implementation of service solutions to meet productivity and technology requirements; Integrate customer technology requirements into internal product roadmap; Resolve complex field process issues using systematic troubleshooting; Create mechanisms to communicate issues and track progress; Conduct customer demos including defining conditions and analyzing results; Assist account teams in managing customer accounts; Work with factory teams on technology development and transfer; Negotiate evaluation specifications with customers; Lead positioning of new service technologies to customers.
Seniority
Senior, hands-on IC