Taiwan Fulfillment Operation
Core
Manage customer repair order processes and drive process improvements for semiconductor equipment repairs.
Role type
Senior IC fulfillment operations specialist (repair)
Builds
Streamlined customer repair order workflows and improved process performance
Domain
Semiconductor equipment / Materials engineering
Required skills
Customer relationship management, Repair order management, Data analysis, Process improvement, Stakeholder collaboration, SAP proficiency
Preferred skills
English communication (TOEIC 700+), Microsoft Office (Excel, PowerPoint), Global cross-cultural experience, Informal team guidance
Technologies
SAP, Microsoft Office (Excel, PowerPoint)
Responsibilities
Develop customer relationships and understand requirements, Collaborate with GCC/Purchasing/Logistics to streamline repair orders, Escalate and resolve unmet customer requirements, Analyze customer data to identify process improvement opportunities, Identify repair process gaps and drive corrective actions, Provide informal guidance to new team members
Seniority
Senior, hands-on IC