Field Service/Customer Engineer II - Etch
Core
Install, maintain, and upgrade complex semiconductor and display manufacturing equipment at customer sites, serving as the direct liaison to ensure smooth operations and exceptional service.
Role type
Mid-level Field Service Engineer (Etch)
Builds
Semiconductor chips and advanced displays
Domain
Semiconductor manufacturing / Materials engineering
Required skills
Preventative and corrective maintenance, electrical systems, vacuum systems, mechanical systems, plasma systems, hydraulic systems, gas systems, diagnostic techniques, troubleshooting, customer communication, safety procedures, documentation management, retrofits, process issue resolution
Preferred skills
Tier II startup activities, quality repairs, cost reduction projects, uptime improvement, knowledge management systems, procedural issue identification, informal guidance to junior members, high-pressure situation management
Technologies
Digital analytics tools, test equipment, knowledge management systems
Responsibilities
Perform startup activities through Tier II with limited support; complete quality repairs and respond to fab issues; follow checklists and procedures; perform most retrofits on equipment; apply diagnostic techniques with assistance; assume responsibility for full customer satisfaction; perform BKM's and engage in knowledge management systems; comply with all safety procedures.
Seniority
Mid-level, hands-on IC