Global Product Support Engineer (Automation)
Core
Support new product design, introduction, and field readiness for vacuum mainframe platform products in the semiconductor industry.
Role type
Senior IC Product Support Engineer (Automation)
Builds
Vacuum mainframe platform products for semiconductor manufacturing
Domain
Semiconductor capital equipment / Automation
Deliverable
product features
Required skills
Vacuum mainframe systems, robotic substrate handling (SCARA/Cartesian arms), firmware control systems, FMECA/FA/CAPA methodologies, installation/startup documentation, schematic reading
Preferred skills
Beta site test planning, customer-facing escalations, train-the-trainer experience
Technologies
SCARA arms, Cartesian arms, prealigners, end-effectors, firmware control systems
Responsibilities
Own first product build and test in lab; develop installation plans and technical manuals; partner with Quality & Reliability on failure analysis and CAPA; conduct training for field teams; participate in engineering design reviews
Seniority
Mid-level, hands-on IC