Customer Engineer
Core
Field Service Engineer serving as direct liaison to install, maintain, and upgrade semiconductor and display manufacturing equipment.
Role type
Field Service Engineer (Tier I/II)
Builds
Semiconductor and display manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
physical/clinical work
Required skills
Preventative and corrective maintenance, electrical systems, vacuum systems, mechanical systems, plasma systems, hydraulic systems, gas systems, troubleshooting, diagnostic techniques, circuit diagram reading, safety procedures, clean room protocols, hand and power tools
Preferred skills
Digital analytics, knowledge management systems, IP guidelines, cost reduction projects, uptime improvement
Technologies
Electrical, vacuum, mechanical, plasma, hydraulic, gas systems
Responsibilities
Perform standard Tier I unassisted service and Tier II with assistance; conduct preventative and corrective maintenance on equipment systems; respond to fab issues and participate in escalation calls; diagnose and resolve recurring technical problems; coordinate support plans with customer management; ensure compliance with safety and clean room procedures.
Seniority
Individual Contributor, moderate supervision