Customer Engineer
Core
Field Service Engineer serving as direct liaison to install, maintain, and upgrade semiconductor and display manufacturing equipment.
Role type
Field Service Engineer (Tier I/II)
Builds
Semiconductor and display manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
physical/clinical work
Required skills
Preventative and corrective maintenance, electrical/vacuum/mechanical/plasma/hydraulic/gas systems troubleshooting, diagnostic techniques, circuit diagram reading, safety procedures compliance, physical stamina for clean room work
Preferred skills
Knowledge management systems (BKM), escalation plan execution, cost reduction projects, uptime improvement
Technologies
Test equipment, documentation systems, hand and power tools
Responsibilities
Perform standard Tier I unassisted service and Tier II with assistance, respond to fab issues via conference calls, diagnose and resolve recurring technical problems, execute projects to reduce costs and increase uptime, ensure complete customer satisfaction within work area, comply with all safety procedures in clean room environments