Navigator – Thriving Kids Connect WA
Core
Trusted first point of contact for families seeking information, advice, and support regarding a child's development, disability, or emerging support needs via a central telephone service.
Role type
Navigator (Early Childhood Intervention & Family Support)
Builds
Connections and referrals to appropriate services for children and families
Domain
Early childhood development, disability, and family support services
Deliverable
client delivery
Required skills
Knowledge of child development, disability, and autism; Family-centred practice; Active listening and coaching; Assessment and information provision; Record keeping and data interpretation; Independent decision making
Preferred skills
Professional registration (AHPRA, Speech Pathology Australia, etc.); Experience with Aboriginal and Torres Strait Islander communities; Cultural responsiveness training
Technologies
Telephone systems; Case management software
Responsibilities
Answering family inquiries about child development and support needs; Assessing whether additional support is beneficial; Facilitating navigation and referrals to appropriate services; Maintaining accurate records; Building collaborative relationships with families and professionals
Seniority
Mid-level, hands-on IC