System Admin || NOC Engineer
Core
Monitor and resolve alarms, diagnose issues, and support production/QA/Dev environments for critical infrastructure in a 24x7 Network Operations Centre.
Role type
Senior IC Systems and Network Operations Engineer
Builds
Stable production systems and network infrastructure for clients
Domain
IT Operations / Network Engineering
Required skills
Linux/Unix administration, Network troubleshooting (Cisco/Juniper), Ticketing systems (ServiceNow), Monitoring tools (Netcool/Nagios), Scripting (Python), Routing protocols (BGP/OSPF), Log analysis
Preferred skills
Router/switch infrastructure management, DDoS mitigation, VIM editing, Process improvement
Technologies
Linux, Unix, Cisco, Juniper, ServiceNow, Netcool, Nagios, Python, Confluence, Splunk, TCP/IP, DNS, NetFlow, SNMP, BGP, OSPF
Responsibilities
Monitor and resolve system and network alarms via Netcool/Nagios; Troubleshoot Enterprise Linux-based production systems and infrastructure; Conduct routine Enterprise patching of production/non-production environments; Develop scripts using operational tools such as Python or Splunk; Handle customer inquiries via telephone, email, or ticketing system; Escalate issues in a timely manner; Publish information to the knowledge base (Confluence, Wiki); Track all interactions within the ticketing system and route tickets to appropriate departments.
Seniority
Mid-level, hands-on IC
