Technician
Core
A customer service focused Technician supporting customers with PCs, software, peripherals, and entertainment products in a retail environment.
Role type
retail technician (customer service)
Builds
customer solutions and sales outcomes for home and lifestyle products
Domain
retail / consumer electronics
Deliverable
product features
Required skills
PC and software knowledge, peripheral expertise (printers, networking, cameras), Apple product knowledge, customer service, sales targets, problem solving, complaint resolution
Preferred skills
Apple product expertise, retail experience
Responsibilities
support customer queries on technology and entertainment products, resolve customer complaints, manage sales targets, service customers while managing work tasks
Seniority
entry-level to mid-level IC