Senior Product Manager, Match Platform
Core
Own the shared infrastructure powering matching, personalization, embeddings, and evaluation for Upwork's Match Platform, serving both businesses and freelancers.
Role type
Senior Product Manager (AI/ML Infrastructure & Matching)
Builds
Next-generation AI-powered search, recommendation, and matching systems including retrieval, ranking, and personalization foundations.
Domain
Contingent work marketplace / AI & Machine Learning
Deliverable
production ML models | product features
Required skills
AI/ML fluency, search/recommendation/ranking expertise, platform-level product strategy, experimentation design, cross-functional leadership, technical requirement translation
Preferred skills
NLP, embedding-based retrieval, neural ranking, real-time indexing, human labeling program strategy
Technologies
NLP, embeddings, neural retrieval, ranking signals, A/B testing frameworks
Responsibilities
Drive roadmap for AI-powered search and matching systems; Own AI/ML product strategy and tradeoffs; Apply cutting-edge AI to solve customer problems (intent understanding, contextual matching); Own core models and evaluation systems; Lead cross-functional alignment; Define instrumentation and key metrics; Track emerging AI techniques.
Seniority
Senior, hands-on IC with strategic ownership