Principal II, Data Analysis & Staff Data Analyst
Core
Providing reports and insights on customer experience metrics to aid management in ensuring top-notch customer experience by analyzing tens of billions of data points.
Role type
Manager II, Product Data Analytics (CX)
Builds
Customer experience metrics, business reports, and actionable insights for product teams.
Domain
E-commerce retail and fulfillment services
Deliverable
dashboards & analysis
Required skills
SQL, data analytics, business reporting, critical thinking, problem solving, communication, Hadoop, Spark, Presto, Power BI, Tableau
Preferred skills
Python, R, SAS, Git, version control, e-commerce log analysis, statistical modeling
Technologies
Hadoop, Spark, Presto, Power BI, Tableau, Python, R, SAS, Git, SVN
Responsibilities
Create and provide new customer experience metrics and insights; Collaborate with product managers, designers, program managers, engineers, and other stakeholders to make data-driven decisions; Create and manage weekly/monthly/quarterly business reports and present insights to stakeholders and leadership; Provide expert thought leadership as an ecommerce and fulfillment service analyst.
Seniority
Manager, hands-on IC with strategic oversight
