Senior Director, Retail Store Operations
Core
Lead retail operations and workforce management for a global fashion brand, driving omni-channel strategy and store execution.
Role type
Senior Director, Retail Store Operations
Builds
Omni-channel customer experience, store operational standards, and workforce efficiency programs
Domain
Fashion retail / Field operations
Deliverable
product features
Required skills
Retail operations leadership, workforce management, omni-channel strategy, project management, real estate management, financial efficiency, compliance enforcement, team development
Preferred skills
Strategic thinking, internal partnership building, process innovation
Technologies
Store systems and technology platforms
Responsibilities
Develop and lead the retail operations team; Drive omni-channel strategy for seamless customer experience; Oversee store communications and workforce management (scheduling, payroll, incentives); Manage real estate initiatives (openings, expansions, relocations); Partner with IT and finance for efficiency; Ensure field compliance with back-of-house standards.
Seniority
Senior Director, strategic leadership & team building