Platform Support Engineer II
Core
Senior Platform Support Engineer providing 24/7 front-line support for a proprietary quantitative-trading platform, ensuring connectivity, hardware, and software reliability.
Role type
Senior IC Platform Support Engineer (Financial Services)
Builds
Production trading environment, internal tooling for efficiency and resilience
Domain
Financial Services / Quantitative Trading / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Linux environment support, Python scripting, Bash scripting, Shell scripting, Perl scripting, FIX protocol support, incident management, change control, deployment coordination, automation, monitoring, performance management
Preferred skills
FIX certification/onboarding, NFS file systems, GPFS file systems, storage device management, ITRS Geneos monitoring, Control-M job scheduling, q programming, kdb+ programming, AWS, Docker
Responsibilities
Serve as first point of contact for production issues and alerts; investigate and resolve incidents/outages in real time; monitor connectivity and hardware across the investment platform; partner with software-development teams for smooth code deployment; automate recurring processes and build internal tooling; manage regional Change Control and lead Incident Management processes
Seniority
Senior, hands-on IC