CoE Data & Insights
Core
Spearhead innovation and develop scalable data solutions to inform strategic decisions and enhance operations for Stripe's Customer Success and Paid Support Organization.
Role type
Senior Data & Insights Lead (Customer Success)
Builds
Reusable data products, dashboards, data models, metrics pipelines, and vertical agents for manual task automation.
Domain
Financial infrastructure / Payments / Customer Success
Deliverable
dashboards & analysis
Required skills
Data analysis, data visualization, project management, cross-functional collaboration, payments ecosystem knowledge, ambiguity management, self-starter capability
Preferred skills
Advanced SQL, Python, Git, data modeling, reporting automation
Technologies
SQL, Python, Git
Responsibilities
Identify and scope new opportunities and projects; Create reusable data products and maintain analytics assets; Develop vertical agents to automate manual tasks; Set priorities and manage reprioritization for technical/data initiatives; Act as a technical resource for complex datasets.