Technical Account Manager, Enterprise
Core
Technical backbone for enterprise customers building on Fireworks' AI inference platform, bridging customer engineering teams with product and engineering to drive production adoption and account health.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Production AI workloads (text, image, embedding, audio, multimodal) for enterprise clients
Domain
Enterprise AI / Machine Learning Infrastructure
Deliverable
production ML models | product features
Required skills
Technical Account Management, LLM production experience, API integration, cloud infrastructure (AWS/GCP/Azure), prompt engineering, fine-tuning, RAG, agent architectures, QBRs, renewal strategy
Preferred skills
Inference optimization, model serving infrastructure, open-source model ecosystems (Llama, Mixtral, DeepSeek)
Technologies
Fireworks platform, PyTorch, AWS, GCP, Azure, Llama, Mixtral, DeepSeek
Responsibilities
Own post-sale technical onboarding and deployment; serve as primary technical point of contact for strategic accounts; troubleshoot production issues and manage escalations; synthesize customer feedback for product roadmaps; lead QBRs and drive renewal/expansion strategies
Seniority
Senior, hands-on IC
